Hardware SLA

Including Remote Support

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Description

All Service Level Agreements are on a 36month contract charged at a yearly rate

Also included in the price is a full remote support package.

What is covered?

Each Service Level Agreement covers the following:

  • Failed Hardware
  • Labour
  • Full Swap out of irreparable screen
  • Visit within 3 working day's of call out

What does the Remote Support package provide?

  • Online and Telephone Support
  • Error Reports
  • Dashboard Monitoring
  • Full Diagnostics
  • 8 Hour response time
  • Same Day 24/7 Service and Support
© 2012 UK Digital Signage Solutions | Digital Poster | Digital Posters | One Digital Solutions
UK Digital Signage Solutions | Digital Poster | Digital Posters | One Digital Solutions