Hardware SLA
Including Remote Support
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Description
All Service Level Agreements are on a 36month contract charged at a yearly rate
Also included in the price is a full remote support package.
What is covered?
Each Service Level Agreement covers the following:
- Failed Hardware
- Labour
- Full Swap out of irreparable screen
- Visit within 3 working day's of call out
What does the Remote Support package provide?
- Online and Telephone Support
- Error Reports
- Dashboard Monitoring
- Full Diagnostics
- 8 Hour response time
- Same Day 24/7 Service and Support
